Eligibility, Access & Customer Accounts

By using Jorqenia™, you confirm that you have reached the legal age required to enter into a purchasing agreement in your place of residence, or that you otherwise have the necessary authorization under applicable law.

Certain shopping functions may require personal or transaction information, including contact details, billing information, and a delivery address. You agree to provide information that is accurate and belongs to you or that you are authorized to use.

If an account is created, you are responsible for protecting your login credentials and informing us of suspected unauthorized access. Accounts must not be sold or transferred without authorization.

Product Information & Availability

Jorqenia™ provides descriptions, images, and specifications to help customers evaluate electronic products before making a purchase.

While we aim to present information clearly, product appearance may vary slightly depending on screen settings, lighting, manufacturing variations, and device configurations.

Product selections, descriptions, prices, and available quantities may be updated when necessary. We may discontinue listings or restrict order quantities where reasonably required.

These provisions do not affect statutory rights if goods are defective or do not match their description.

Order Placement & Acceptance

Submitting an order through our checkout constitutes a request to purchase the selected items under the displayed conditions.

An automated acknowledgment does not necessarily mean that the order has been accepted. Acceptance occurs when we confirm the order for fulfillment.

Orders may be declined or canceled for legitimate reasons, such as unavailable stock, unsuccessful payment authorization, suspected fraudulent activity, or a material listing error.

If an accepted payment relates to an order we cannot fulfill, any amount collected for the canceled items will be refunded.

Requests to change or cancel an order should be sent to our customer service team within 12 hours of purchase. Changes cannot be guaranteed once fulfillment has started.

Prices, Currency & Payment

Transactions made through Jorqenia™ are processed in United States Dollars (USD). The applicable product price is displayed during checkout.

Prices and promotional offers may change over time. Any shipping charges, applicable taxes, or other disclosed costs are presented separately where required.

Customers must use payment methods they are authorized to access. Approval of a transaction remains subject to the relevant financial institution or payment provider.

Shipping & Delivery Arrangements

Orders are generally prepared within 2–4 business days. During high-volume periods, processing may take up to 5 business days.

A flat shipping fee of $5.99 applies to orders.

Delivery estimates begin after dispatch and are not guaranteed arrival dates. Delays may occur due to carrier operations, customs processing, weather, or other external circumstances.

International orders may be shipped under DDU terms. Applicable import duties and taxes are the customer's responsibility.

Responsibility for loss or damage transfers in accordance with applicable consumer law. Please consult our Shipping Policy for delivery details.

Website Content & Intellectual Property

The Jorqenia™ website may contain protected materials, including brand identifiers, photographs, written descriptions, graphics, layouts, and other creative works.

These materials belong to their respective owners and may be protected by copyright, trademark, and related laws.

Visitors may use website content for lawful personal shopping purposes. Commercial copying, unauthorized distribution, or misleading use of brand materials is not permitted without appropriate permission.

Third-party trademarks remain the property of their respective owners.

Optional Features & External Services

Certain functions available through our website may be operated by external technology providers.

Examples can include checkout services, payment interfaces, or other third-party tools made available as part of the shopping experience.

Such services may be subject to their providers' separate conditions. Customers should review those conditions when using the relevant tools.

We may introduce, modify, or discontinue optional website features when needed.

Links to Independent Websites

Our online store may direct visitors to external websites for services or information.

Websites operated by unrelated organizations are governed by their own terms, privacy practices, and business procedures.

We do not control independent website content and cannot guarantee its continued accuracy or availability.

Customers should review third-party conditions before submitting information or completing transactions on external websites.

Jorqenia™ & Shopify

Jorqenia™ uses Shopify technology to operate its online storefront and provide related shopping functions.

Purchases placed through this store are made with Jorqenia™, operated by Guangzhou Zhouqiao Trading Co., Ltd., rather than directly with Shopify.

Shopify supplies the commerce infrastructure but is not the seller of products offered by our store.

Product inquiries, order concerns, returns, and customer service requests should be directed to Jorqenia™.

Privacy & Personal Data

Information collected when customers browse, contact, or purchase through our website is handled in accordance with our Privacy Policy.

Shopify and relevant service providers may process information needed to operate checkout, payments, website functions, and related services.

Please review the store's Privacy Policy for further information about data processing and the rights available under applicable law.

Reviews, Suggestions & Customer Contributions

Visitors may provide product reviews, suggestions, or other material relating to their shopping experience.

By submitting content, you confirm that you have the necessary rights to share it and that the material does not unlawfully infringe another person's rights.

You grant Jorqenia™ a non-exclusive, worldwide, royalty-free permission to display, reproduce, and use submitted feedback for operating, improving, and promoting the store, to the extent permitted by applicable law.

We may moderate or remove content containing unlawful, deceptive, abusive, or infringing material.

Customers should not post sensitive personal information in publicly visible reviews.

Corrections to Website Information

Occasionally, an online listing may include an unintended error involving a product specification, price, description, availability, or delivery estimate.

We may correct inaccurate information and update website content when an error is identified.

If a material error affects an existing order, we will address the matter in accordance with applicable law, including any required notification or refund.

Acceptable Website Use

Visitors must use Jorqenia™ lawfully and avoid activities that compromise the website or the experience of other customers.

We may restrict access when necessary to address unlawful conduct, security threats, or material violations of these Terms, subject to applicable law.

Suspension & Termination of Access

Access to particular website functions may be limited or discontinued if a customer materially violates these Terms or creates a security risk for the Services.

Ending access does not automatically cancel valid payment obligations or existing rights arising from completed purchases.

Provisions concerning intellectual property, lawful responsibilities, dispute resolution, and other matters intended to survive termination may continue to apply.

Service Availability & Warranty Conditions

We work to maintain an accessible storefront, but website functions may occasionally experience interruptions, maintenance, or technical difficulties.

We do not guarantee uninterrupted access or the absence of every technical error.

Except where expressly provided or legally required, website content and optional services are supplied on an "as available" basis.

Nothing in this section excludes statutory product warranties, guarantees, or remedies that cannot legally be waived.

Limits on Responsibility

To the extent permitted by applicable law, Jorqenia™ is not responsible for indirect or consequential losses arising from matters beyond its reasonable control.

Certain losses may result from third-party service interruptions, unauthorized conduct, or events not reasonably attributable to our actions.

These limitations do not exclude liability for fraud, willful misconduct, personal injury, or other matters where exclusion is prohibited by law.

Customers retain all non-waivable legal rights relating to the purchase and use of goods.

Responsibility for Misuse

If your unlawful conduct or material breach of these Terms causes a third-party claim against Jorqenia™, you may be responsible for resulting losses to the extent permitted by applicable law.

Any such responsibility will depend on the facts, applicable legal rules, and any available defenses.

This provision does not require customers to waive statutory rights or accept responsibility for losses caused by our own unlawful conduct.

Validity of Individual Provisions

If a court or other competent authority determines that part of these Terms is unenforceable, the affected provision will be limited or disregarded as required by applicable law.

The remaining provisions will continue to apply insofar as they remain legally valid.

Complete Agreement & Enforcement

These Terms, together with referenced store policies and any applicable purchase-specific conditions, describe the contractual framework for using our Services.

If we do not immediately enforce a particular provision, that decision does not necessarily prevent enforcement at a later time.

Mandatory consumer protections continue to apply regardless of the wording of these Terms.

Transfer of Contractual Rights

Customers may not transfer their contractual obligations to another party without appropriate authorization, unless permitted by law.

We may transfer relevant contractual rights or responsibilities as part of a legitimate business arrangement, provided that the transfer complies with applicable law and does not unlawfully reduce customer protections.

Applicable Law & Dispute Resolution

Jorqenia™ is operated by Guangzhou Zhouqiao Trading Co., Ltd., located in Guangzhou City.

Questions or concerns regarding a transaction should first be directed to our customer service email so that we have an opportunity to review the matter.

These Terms are interpreted under the laws applicable to the relevant transaction. Any mandatory consumer protections and jurisdictional rights provided by law remain unaffected.

Disputes that cannot be resolved directly may be submitted to a court or other competent dispute-resolution body with jurisdiction.

Interpretation of Section Titles

Headings and numbered sections are included to make this document easier to navigate.

Their wording does not independently expand, reduce, or replace the meaning of the provisions contained within each section.

Updates to These Terms

The Terms of Service displayed on this page may be revised to reflect operational changes, new website functions, or updated legal requirements.

Revised terms will be published through our website. When legally required, material changes will also be communicated through an appropriate notice.

Updates will take effect as permitted by applicable law and will not retroactively remove rights arising from completed transactions where such changes are prohibited.

Contact Information

Questions regarding these Terms of Service may be directed to the official business contact information listed below.