Jorqenia™ is an online brand offering electronic products and accessories for everyday digital activities, workspaces, entertainment, and personal use.

Jorqenia™ is owned and operated by Guangzhou Zhouqiao Trading Co., Ltd.

Our collection focuses on 3C electronic products and accessories for connected lifestyles. Available product categories may change as our selection is updated.

Review the specifications and compatibility details shown on the product page before placing an order.

If you need additional guidance, contact service@jorqenia.com with the product name and the device you plan to use.

We aim to present products clearly, but colors and appearance may vary slightly due to screen calibration, lighting conditions, and product manufacturing differences.

Please refer to the product specifications for important dimensions and features.

Choose a product, select the available options, and add it to your cart. Proceed to checkout, enter the required delivery information, and complete payment.

Please contact service@jorqenia.com within 12 hours of placing your order to request an address change.

Changes depend on the order's processing status and cannot be guaranteed once fulfillment is underway.

Cancellation requests should be emailed within 12 hours of purchase. If the order has already entered fulfillment, cancellation may no longer be possible.

Purchases are processed in United States Dollars (USD).

If your payment account uses another currency, your bank or payment provider may apply conversion charges.

Jorqenia™ supports PayPal and eligible credit or debit card payment options. The payment methods available to you will be displayed at checkout.

PayPal may offer a guest checkout option that allows eligible customers to pay using a debit or credit card.

Guest checkout availability depends on PayPal's settings, location, and eligibility rules.

Jorqenia™ does not store complete credit or debit card details in its own store records.

Sensitive payment information is handled by the relevant payment processing provider.

A payment may be declined due to card verification, bank authorization, incorrect billing details, or payment provider restrictions.

Please review your details or contact your bank for payment-specific assistance.

Standard order processing takes 2–4 business days. During holidays or high-volume periods, it may take up to 5 business days.

Jorqenia™ applies a flat shipping fee of $5.99 per order, regardless of destination.

• United States: 10–15 business days
• Canada, United Kingdom, and Australia: 11–16 business days
• Other destinations: 15–20 business days

These are estimated transit times after dispatch. Order processing time is not included.

After your order is shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take 1–3 business days to appear.

International orders are shipped under DDU (Delivered Duty Unpaid) terms.

Import duties, taxes, and customs charges, when applicable, are the customer's responsibility.

If the carrier confirms that your package has been lost in transit, please contact our support team.

Once the loss is confirmed, a replacement will be arranged without an additional shipping charge.

We offer a 30-day return policy beginning on the date the item is delivered.

Standard returns require the item to meet the applicable condition, packaging, and proof of purchase requirements.

Send your return request to service@jorqenia.com with your order number and relevant details.

If approved, you will receive return instructions and a return shipping label. Do not send an item back before receiving authorization.

After your return has been received and inspected, we will inform you of the refund decision.

Approved refunds are issued to the original payment method. Processing may take up to 10 business days, subject to applicable legal requirements.

If more than 15 business days pass after approval, please contact us.

Please contact us promptly after delivery. For shipping damage, send photographs of the product and packaging within 72 hours.

We will review the issue and arrange an appropriate remedy. Confirmed shipping damage qualifies for a replacement without an additional charge.

For a different product or model, the usual process is to return the original eligible item and place a new order after return acceptance.

If the item is defective or incorrect, contact us for the applicable resolution.

The authorized return destination will be provided after your request has been approved.

Please do not send return parcels directly to our company address unless specifically instructed to do so.

You can contact us using the following official details:

• Email: service@jorqenia.com
• Phone: +86 13528829985

Our listed Customer Service Hours are 24/7 (24 hours a day, 7 days a week).

Actual response times may depend on inquiry volume and complexity.

If your request concerns an order, include the order number, product name, and a description of the matter.

For product concerns, photographs may also help us review your inquiry.

Jorqenia™ is operated by Guangzhou Zhouqiao Trading Co., Ltd.

Company Address: Room 202, No. 6, Lane 2, Panci Street, Shilai District, Guangzhou City.