Return and refund policy
Return & Refund Policy
Guangzhou Zhouqiao Trading Co., Ltd.
Jorqenia™ is owned and operated by Guangzhou Zhouqiao Trading Co., Ltd.
Your Purchase, Our Return Guidelines
Selecting the right electronic accessory should come with a clear understanding of what happens if an order needs to be returned.
This policy explains the return window, eligibility requirements, refund procedures, exchange arrangements, and how to contact Jorqenia™ regarding product concerns.
Request
Contact our team within the applicable return period.
Review
We evaluate the request and provide return instructions.
Resolve
Approved returns proceed through inspection and refund processing.
30 Days to Request a Return
Jorqenia™ provides a 30-day return period beginning on the date your order is delivered.
To qualify for a standard return, merchandise must meet the applicable condition and purchase verification requirements.
Submit your request within 30 days after delivery.
Products should remain unused and in their original condition.
Include the original packaging, accessories, and tags where applicable.
A receipt, order confirmation, or other proof of purchase is required.
How to Submit a Return Request
Begin by contacting our customer service team at: service@jorqenia.com .
Include your order number, the product you wish to return, and a short explanation of your request.
Damaged, Defective or Incorrect Items
We recommend checking your shipment soon after it arrives, including the product, included accessories, and packaging condition.
If your item is defective, damaged or differs from what you ordered, contact us promptly so the issue can be evaluated.
Where relevant, provide photographs and a description of the problem. We will review the situation and advise on the applicable resolution.
Products That May Not Qualify
Some purchases are excluded from standard discretionary returns due to their nature or condition. These may include:
Original shipping charges are generally non-refundable for discretionary returns, except where required by law.
These exclusions do not override applicable legal rights concerning defective, misdescribed, or nonconforming goods.
Exchange Arrangements
For a change of product or model, the standard approach is to request a return of the original purchase first.
After the return has been accepted, you can place a separate order for the alternative product.
If the exchange request concerns a defective or incorrect item, contact us so we can review the appropriate remedy.
European Union 14-Day Withdrawal Right
Where applicable, consumers in the European Union have a statutory right to withdraw from eligible distance purchases within 14 days after receiving the goods, without giving a reason.
This statutory right operates independently of our 30-day standard return arrangement.
Additional statutory conditions, exceptions, return obligations, and refund requirements may apply under the relevant consumer laws.
How Refunds Are Issued
Once a returned product reaches the designated return location, it will be inspected to confirm whether it meets the applicable return conditions.
We will communicate the outcome of the review and notify you when a refund is approved.
Approved refunds are sent to the original payment method.
Allow up to 10 business days for refund processing, subject to any shorter statutory deadline.
Your payment provider may require additional time to reflect the credit.
Contact us if more than 15 business days have passed after refund approval.
Where to Send Approved Returns
Return parcels must be sent according to the shipping instructions issued after your return request is approved.
The designated return location will be communicated together with the applicable label and shipping guidance.
Contact Jorqenia™
For return applications, refund questions, or concerns about a purchased electronic product, email service@jorqenia.com .